Privacy Policy
This privacy policy (“Privacy Policy”) applies to personal data that we collect from you as a user of this Site or as a membership applicant, member or customer (“you” or “your” being interpreted accordingly).
It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws.
‘Personal data’ as used in this Privacy Policy means any information that relates to you from which you can be identified. If you have any questions about our Privacy Policy, please e-mail us at contact@thehy.com.
1. Who are we?
This site is operated by Clubbable Ventures Ltd, a company registered in England and Wales under registration number 15676595. Our registered offices are located at 35 Berkeley Square, London, United Kingdom, W1J 5BF.
2. Personal Data that we collect
Membership Application: The personal details you provide when submitting a membership application. This includes your name, address, e-mail address; business address and phone number; gender and date of birth; country; a picture of yourself; information about your work and other information that you elect to provide to support your application.
Financial and Transaction Information: Your bank account and payment card details, details about payments to and from you and other details of products and services you have purchased from us.
Other Information: Personal details you choose to give when corresponding with us by phone or e-mail, participating in user/customer/member surveys or otherwise visiting and interacting with this Site or any other websites we operate.
We may also anonymise and aggregate information (so that it does not directly (or indirectly reveal your identity) which we may then use to calculate the percentage of users accessing a specific website, programme or platform feature in order to analyse general trends in how users are interacting with our website, programme or platform, and the benefits users select, to help improve and develop the website and the products and services that we offer.
3. Personal Data that we collect automatically
Log Data: When you visit our Site, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.
Our Site uses cookies (small text files placed on your device) and similar technologies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site and allows us to improve its features. For detailed information on the cookies and similar technologies we use, please see our Cookie Policy.
4. Personal Data that we collect automatically
Subject to applicable laws, we may collect, use and disclose portions of your personal information:
To identify you when you visit our website or you contact us for any reason.
To acknowledge, confirm and deal with your membership registration. Such use of your data is necessary in order to implement your request to become a member.
Where you are a member, provide you with membership services, administer your membership account and contact you regarding your use of the services. Such use is necessary to respond to or implement your request and for the performance of the contract between you and us.
To complete and fulfil your reservation, for example to process your payment and provide you with related customer service, including sending confirmations or pre-arrival messages, events or celebrations. Such use is necessary for the performance of the contract between you and us.
To send you service updates and updates to this Privacy Notice and/or our Website Terms of Use.
To contact you in connection with user/customer/member surveys and use any information you choose to submit in response, provided that you gave us your consent to being contacted in this way at the time you provided us with the personal data.
We may provide you, or permit selected third party service providers to provide you, with information about goods or services, events and other promotions we feel may interest you as a member or membership applicant. We (or such third party providers) will contact you by email only with your consent, which was given at the time you provided us with the personal data.
As necessary for certain legitimate business interests, which include the following:
where we are asked to deal with any enquiries or complaints you make.
to administer our Site, to better understand how visitors interact with our websites and ensure that our Site is presented in the most effective manner for you and for your computer/device.
to conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our members and our communications, including by creating customer or member profiles to enable personalised direct marketing communications.
to provide postal communications which we think will be of interest to you.
if you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing.
to share personal data among our affiliated businesses for administrative purposes, for providing membership services and in relation to our sales and marketing activities.
we may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, including sharing it with our current and prospective members, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on demographics, interests and behaviour.
for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site, network and information systems secure.
to (a) comply with legal obligations, (b) respond to requests from competent authorities; enforce our Club Rules; (d) protect our operations or those of any of our affiliated businesses; (e) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and (f) enforcing or defending legal rights, or preventing damage.
We may use your personal data for other purposes which you have consented to at the time of providing your data.
As used in this Privacy Policy, “legitimate interests” means the interests of Clubbable Ventures Ltd in conducting and managing our organisation. When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object at any time to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation (for more information on your rights, please see “Your Data Protection Rights” section below).
5. Disclosure of your Personal Data
Service Providers: Like many businesses, we may outsource the processing of certain functions and/or information to third parties, such as (i) card processing or payment services (see the section below headed “Payment Information”), (ii) credit reference agencies to protect against possible fraud, (iii) IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support and enable us to provide membership services and other goods/services available on this Site or to members, (iv) web analytics providers, (v) providers of digital advertising services and (vi) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide. When we do outsource the processing of your personal information to third parties or provide your personal information to third-party service providers, we oblige those third parties to protect your personal information with appropriate security measures.
Business Transfers: if we sell our business or our company assets are acquired by a third party personal data held by us about our members, membership applicants or customers may be one of the transferred assets.
Administrative and Legal Reasons: if we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process. (ii) to enforce our Terms & Conditions, Club Rules or other applicable contract terms that you are subject to or (iii) to protect us, our members, membership applicants, or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.
6. Payment Information
We may retain card or payment details provided during your membership application or for subscription fees, using this data to process your application, activate your membership, and collect subscription fees if your application is successful. If you are placed on a membership waiting list, this data may be stored for later use to initiate your membership and subscription.
We may also use this payment information to process any future payments for additional goods or services as part of your membership. This data will be stored in compliance with our legal obligations under applicable law and retained only as long as legally permitted.
You may opt out of having us store your card or payment information. However, if you do so, you will need to provide this information again to initiate your subscription fee or for any future purchases.
7. Security
Transmitting information over the internet or public communication networks can never be entirely secure. We will implement appropriate technical and organizational measures to protect the personal data you provide against unauthorized or unlawful access, loss, destruction, or damage. However, we cannot 100% guarantee security for the personal data you submit to us online.
8. Personal Data Retention
We will retain your personal Information for as long as reasonably necessary to fulfil the purposes for which we collected it to provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable law.
9. Third Party Links
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
10. Your Personal Data Protection Rights
Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:
Right of access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.
Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to erasure: You may ask us to delete or remove your personal data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your personal data, and we will do so: o If we are relying on a legitimate interest to process your personal data — unless we demonstrate compelling legitimate grounds for the processing or o If we are processing your personal data for direct marketing.
Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the UK data protection authority (the Information Commissioner’s Office or ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns.
If you wish to exercise any of these rights please contact us as described in the “Contact” section below. We may also need to ask you for further information to verify your identity before we can respond to any request.
11. Changes to this Privacy Policy
We may update this Privacy Notice from time to time and we keep it under regular review. This version was last updated on 4 November 2024.
12. Contact
If you have any questions, comments or requests regarding this Privacy Policy, please email us at contact@thehy.com.
Cookie Policy
Cookies are small data files stored on your device when you visit our website. They help improve your experience by remembering your preferences and enabling core site functionality.
Types of Cookies We Use
At this time, we only use functional cookies, which are essential for website operation. These cookies do not collect personal data for marketing or analytics and cannot be disabled without impacting site functionality.
Managing Cookies
You can adjust your browser settings to block cookies, though this may affect the website’s performance.
Updates to this Policy
We may update our cookie usage from time to time, and changes will be posted here.
For questions, contact us at contact@thehy.com